Gift cards purhcased from Hong Kong are redeemable across all Toys"R"Us store (except Pop-up stores) and our online store in Hong Kong.

In-store Redemption

• Present the Physical Gift Card or the email of Digital Gift Card with QR code and PIN number to the instore cashier at the time of checkout.

Online Redemption

• Enter the card number and PIN number of the Gift Card on our website at the time of checkout.
• The PIN is a 6-digit code found on the back of a Physical Gift Card behind the scratch panel or displayed on the email of a Digital Gift Card. Please keep the email safe.
• Gift Card will be locked after 6 accumulative unsuccessful attempts of PIN number entering. To unlock the card, please contact us for support.
• Up to 4 Gift Cards can be redeemed on one transaction.
• If the value of the items purchased Online is less than the total value of the Gift Card, you can re-enter the same Gift Card details on another occasion to redeem the remaining balance on your Gift Card.
• If the value of the items purchased online is more than the total value of the Gift Card, you will need to pay the balance using additional Gift Cards, or other payment methods provided.